Return Policy

30-Day Hassle-Free Returns

Not in love with your purchase? No problem. We accept returns within 30 days of delivery — no questions asked.

How to Start a Return

1. Email ari@opsbox.studio with your order number and reason for return
2. We'll send you a return shipping label within 24 hours
3. Pack the item in its original packaging (or similar protective packaging)
4. Drop it off at the designated carrier location
5. Refund is processed within 5–7 business days of us receiving the item

Return Shipping

• Damaged or defective items: We cover return shipping. Email us a photo and we'll send a prepaid label (or a free replacement without requiring a return).
• All other returns: Customer pays return shipping. A prepaid label is available for convenience and the cost is deducted from the refund.

Refund Details

• Refunds are issued to your original payment method
• Processing time: 5–7 business days after we receive the return
• Your bank may take an additional 3–5 business days to post the refund

Exchanges

We don't do direct exchanges. For a different item: return the original for a refund, then place a new order. It's the fastest way to get your replacement.

Non-Returnable Items

• Items returned after the 30-day window
• Items with obvious signs of heavy chewing or destruction not caused by shipping
• Personalized or customized items (if offered)

Damaged or Defective Items

If your item arrived damaged or defective, email ari@opsbox.studio within 48 hours of delivery with your order number and a photo. We'll send a free replacement immediately — no need to return the damaged item.

Questions about returns? Email ari@opsbox.studio — we reply within 1 business day.